Cancel a subscription or stop renewal
Find the cancellation route for an Apple, Google Play, or direct Vitruve purchase and understand the effect on paid features.
Where you bought the subscription determines who can stop its renewal. Check your receipt or payment history first. Cancelling renewal is different from deleting your account or requesting a refund.
| Purchased through | How to stop renewal |
|---|---|
| Apple App Store | On the iPhone or iPad used for the purchase, open Settings → [your name] → Subscriptions, select Vitruve, and follow Apple's cancellation steps. For an App Store refund, use Apple's refund request. |
| Google Play | Open Google Play → Profile → Payments & subscriptions → Subscriptions, select Vitruve, and follow Google's cancellation steps. For a Play purchase refund, use Google Play support. |
| Vitruve directly, including a team plan or sales quote | Contact Vitruve support with the account and organization email, plan, and order or invoice number. Ask specifically to stop the next renewal and request confirmation of the effective date. |
If you cannot find the subscription under Apple or Google, check the account used to pay and the receipt before purchasing again. The Vitruve team cannot cancel an app-store subscription on your behalf.
Your current paid access and the exact end date depend on the purchase terms. Check Organization → Subscription if you are an Owner, or the store's subscription screen if you purchased in-app. When paid access ends, features that require that plan are no longer available; an individual can still use the Free app with an encoder. Keep the organization and its data in place if you may renew later. To resolve a charge or discuss a plan change, send the receipt and billing channel to support. For software refund terms, see Returns and refunds.