Hardware and support for everyone
Shared instructions for connecting and caring for Vitruve devices, checking compatibility, and getting practical support.
The device connection and care steps are the same whether you coach a team or record your own training. Use this area for those shared tasks, then return to your role’s guides for the workout itself.
Open or install Vitruve
Choose the app and platform for your device.
Connect a device
Pair hardware and check Connected versus Active.
Set up and care for hardware
Encoder and Force placement, buttons, accessories, and care.
Fix a connection
Work through permissions, scanning, and dropped connections.
Hardware problems
Troubleshoot a damaged or malfunctioning device.
Orders and shipping
Delivery, invoices, returns, and warranty enquiries.
For account recovery, use Sign-in help. For older products, see Legacy app guides. If you need a person, contact support.
Back to your training
- Coach documentation: planning, groups, team management, and analysis.
- Athlete documentation: your plan, your sessions, and your results.
Did this answer your question?