Shipping countries, delivery times, and customs
Check where Vitruve ships, how long processing and delivery take for your region, shipping costs, customs responsibility, and how to track an order.
These conditions apply to physical products such as the Vitruve encoder and Vitruve Force. Software products, training, courses, and other non-physical material are not considered a shipment, so they are not subject to these conditions.
Where Vitruve ships
Vitruve offers worldwide shipping, with the exception of Russia, Belarus, and Ukraine.
If your country is not available at checkout, contact support before ordering. The team can send you a quote with a payment link, or correct the delivery address after purchase. For deliveries to Spain, give a Spanish phone number so the carrier can reach the recipient.
Processing time
Orders are usually prepared and handed to the carrier within 1–2 business days of payment. It can take longer during product launches and sales such as Black Friday. A PayPal order is processed once PayPal authorizes the payment. Vitruve cannot offer same-day or next-day delivery.
The delivery estimates below start once the carrier has the parcel and the tracking email has been sent.
Estimated delivery times
| Destination | Carrier | Estimated delivery | Customs |
|---|---|---|---|
| United States (US) | UPS | 5–8 business days | No customs charges apply |
| Canada and Mexico (CA, MX) | UPS | 5–8 business days | You are responsible for any applicable customs charges for importation |
| Spain and the European Union (ES, EU) | UPS or Correos | 2–5 business days | See Customs |
| Everywhere else | UPS | 5–10 business days | See Customs |
Delivery times are estimates in business days, not guaranteed delivery dates.
Shipping cost
Shipping is free for any physical order over $150.
Where orders ship from
Devices are shipped from both the European Union and the USA.
Customs
Vitruve does not assume responsibility for customs costs and does not provide information about customs duties. Check your country's laws and taxes to work out the amount payable for customs before you order.
Shipments originating from the European Union and the United States are exempt from customs duties for customers in those regions.
Track your order
- Find the email Vitruve sent you when your order was processed.
- Open the tracking link in that email to see the current status of the shipment.
If you have not received that email, check your spam or promotions folder for the address you used at checkout. If it is not there, contact support from the Vitruve contact page, or open a ticket in the chat on support.vitruve.fit (the purple icon in the bottom-right corner), and follow the instructions. See Report an order or shipping problem for what to include.
For a label with no movement, a wrong address, a carrier hold, or a delivered parcel you cannot find, follow Fix a delayed or missing delivery.