Orders, shipping, and warranty
Find delivery times, customs rules, return and refund terms, warranty coverage, and how to get help with an order.
Use this section for questions about a Vitruve hardware order: where it ships, how long it takes, who pays customs, how to return a device, and what the warranty covers. Questions about how a device works belong in Devices.
| You want to | Start here |
|---|---|
| Check whether Vitruve ships to your country, the delivery time, shipping cost, or customs | Shipping countries, delivery times, and customs |
| Track an order you have placed | Track your order |
| Fix delayed tracking, a wrong address, a missing parcel, or missing accessories | Fix a delayed or missing delivery |
| Request a receipt, company invoice, VAT correction, or pro forma | Get an invoice or correct billing details |
| Return a device, ask for a refund, upgrade a subscription, or understand course refunds | Returns, refunds, and warranty |
| Check whether a fault is covered by the warranty or request a repair | Warranty |
| Send the team the details needed to investigate an order | Report an order or shipping problem |
Key facts at a glance
- Vitruve ships worldwide except to Russia, Belarus, and Ukraine.
- Shipping is free for physical orders over $150.
- Devices ship from both the European Union and the USA.
- Physical devices have 30 days of free return and refund, and Vitruve covers the return shipping.
- The standard warranty lasts 2 years and covers factory errors or malfunctions only.
- Software, training, courses, and other non-physical products are not shipments, so the shipping conditions do not apply to them.
Summary of the policies
These pages summarize Vitruve's Return & Refund Policy and Warranty Policy. The full policies take precedence where they differ.
Get help
For an order problem, write to the support team from the Vitruve contact page or email support@vitruve.fit. Include your order number so the team can find it. For a device that is broken or malfunctioning, see Report a broken or faulty device.
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Shipping countries, delivery times, and customs
Check where Vitruve ships, how long processing and delivery take for your region, shipping costs, customs responsibility, and how to track an order.