Fix Vitruve Speed issues
Work through a time that did not register, phantom times, a node that stops reporting, indoor interference, and times that seem inconsistent.
A time did not register
Work through these in order.
- Check the detection distance. This is the most common cause by far. Walk the beam rather than guessing it.
- Check that the hub and nodes are on the same channel. Gates on different channels do not talk to each other.
- Check where the athlete runs. They must pass where the gate can see them, and at least 12 in (30 cm) from the unit.
Phantom times
Something is in the beam that should not be: a person, a cone, or a wall. Find it and move it, or shorten the detection distance.
A node is not reporting
Restart both gates, make sure they are close enough to connect, and carry on. There is no separate resync procedure.
Signal trouble indoors
Change the channel. Wi-Fi interference is the usual cause.
Times seem inconsistent between athletes
This is usually the protocol, not the hardware.
- Check the trigger. The finish gate should be on Break-beam, not In-Beam. Break-beam reads the athlete's center of mass; In-Beam is built for a standing start, not for a gate the athlete runs through. See Trigger.
- Check the run-in. A Fly 10 with a 10 yd build-up and one with an 11 yd build-up produce different times, and nothing is wrong with the equipment. In the app, check that Run-in is on in Sprint Settings and that its distance matches what athletes are actually doing. It is set per session, so check it each session. The setting records the protocol; it cannot see where an athlete starts.
Also keep advanced settings unchanged through the season, and use separate exercise names for different setups.
Reps are missing from the app
Reps timed on the gates without the app stay in the gate's memory. They can be read on the unit but never imported into the app, automatically or manually. Only reps recorded through a sprint or reaction workout in the app reach an athlete's History.
If a workout recorded in the app is missing, see My workout is missing.
A bad rep is on the gate
Press the center logo button while the gate reads Running to reset it. A completed rep on the gate cannot be deleted. In the app, delete or move the rep from the workout. See Review and correct workouts.
Velocity is missing on a reaction drill
That is expected. Reaction drills have no distance, so they return times and hit counts, never velocity. See Reaction games on the gates.
Still not working
For connection problems in the app, see My device will not connect. For a gate that is damaged or malfunctioning, contact support.