Activate or renew your subscription

If you have paid but the app still says Free or Expired, first check which organization you are viewing. A subscription can belong to a team organization rather than your personal workspace.

Buy One in the mobile appCopy Anchor Link

The individual One plan is sold in the iOS and Android apps.

1. Sign in as the Owner of your personal organization, which is on the Free plan or a trial.
2. Open More → Unlock Premium Features.
3. Choose a plan and pay with your Apple or Google account. The app confirms Subscription purchased successfully and refreshes your organization.

If you already bought One with the same store account, use the restore option in that screen; the app confirms Subscription restored successfully. The web app cannot sell One; it asks you to continue on your mobile phone. Billing, renewal, and refunds for One are handled by Apple or Google Play.

Get a plan bought from Vitruve activatedCopy Anchor Link

A plan you buy from Vitruve itself, in the shop, through a sales quote, or bundled with an encoder, is activated on your account by the Vitruve team. There is no activation code to enter.

1. Create your account in the current Vitruve app, ideally with the email you used to buy.
2. Contact support with that account email, your order number, and the organization that should receive the plan. If you bought with a different email, give both.
3. When the team confirms the plan is active, close and reopen the app, or sign out and back in.

Check activation after a purchaseCopy Anchor Link

1. Sign in to the current Vitruve app using the email registered for your purchase, or the account email you gave the team for activation. If the purchasing and app emails differ, keep both handy.
2. Select the organization that should receive the plan. If you are the Owner, open Organization → Subscription and check Type, Started at, and Ends at. Ask your Owner to check if you cannot see this screen.
3. Close and reopen the app or sign out and back in, then check again. For missing coaching features, also check your role and Coach Mode in Plan and access.
4. If the plan is still missing, contact support with your app email, order number or receipt, purchase channel, intended organization, and a screenshot of the plan shown. Do not buy the same plan a second time just to fix an activation mismatch.

This is especially useful for encoder-and-software bundles, renewals, app-store purchases, and plans attached to a different organization or email. The team can check whether payment or account activation is still pending. Your encoder does not need a second subscription simply because you have changed hardware.

Check expiry and renewCopy Anchor Link

The Ends at date in Organization → Subscription tells an Owner when the organization's current access is scheduled to end. For an individual app-store purchase, also check its subscription entry in your Apple or Google account for the billing date and renewal terms. If your plan was purchased directly from Vitruve, ask support or Customer Success for your renewal quote and payment instructions, quoting the account email and plan. Check your original order before assuming a promotional first-year price applies again.

What happens around the end date depends on the plan:

• One bought in the app: if automatic renewal is off, the mobile app shows Subscription expires in … days during the last 15 days. Access ends on the Ends at date, as it does for trials.
• Team plans: after Ends at, the plan keeps working for 30 more days so a renewal payment has time to arrive. Owners and coaches see Subscription expired with the days left and the date access ends, in a reminder each time the app opens and on the organization's page. Athletes don't see it.
• On web, Renew opens the Vitruve shop and Talk to sales opens the Vitruve contact form. On mobile, Renew opens the in-app store.

Once access has ended, the organization opens on a Subscription Expired screen with Renew, Sign out, and Or switch to another organization. Switch to your personal workspace to keep training on the Free plan. Features that require a paid plan stay unavailable until the plan is restored. Do not delete an organization to fix a payment issue; tell support which organization contains your training history. For a failed payment, include the payment confirmation or the exact error and ask the team to check the subscription status.

To switch from an individual plan to a team plan or increase capacity, request an upgrade quote with your current plan, organization, athlete count, and desired features. The return and refund terms explain the credit for unused time on a software upgrade.